Includes a glossary of technnical terms. Annexes (p. 64-93): 1. Programme of work of the International Civil Service Commission for 2011-2012 -- 2. Proposed list of representative schools for all country/currency zones -- 3. Proposed revisions to education grant and boarding cost levels -- 4. Termination indemnity -- 5. Revised ICSC framework for contractual arrangements in the organizations of the United Nations common system -- 6. Salary scale for the Professional and higher categories showing annual gross salaries and net equivalents after application of staff assessment, effective 1 January 2011 -- 7. Comparison of average net remuneration of United Nations officials in the Professional and higher categories in New York and United States officials in Washington, D.C., by equivalent grades (margin for calendar year 2010) -- 8. Extract from annex I of the Field Security Handbook -- 9. Vacancy rates by organization -- 10. Hardship allowances -- 11. Rest and recuperation framework -- 12. Proposals submitted to the Commission -- 13. Implementation plan.