Submitted pursuant to General Assembly resolution 67/246.
Annexes (p. 21-32): 1. Lessons learned from the global field support strategy -- 2. Pronouncements by the Board of Auditors on business transformation initiatives -- 3. Overview : preliminary assessment of processes with potential for delivery in a shared service environment -- 4. Governance and project management arrangements during the development of the global service delivery model business case -- 5. Shared services arrangements of United Nations funds and programmes and the specialized agencies -- 6. Shared services arrangements in United Nations funds and programmes and the specialized agencies (in accordance with the April 2015 survey).
