Annexes (p. 43-54) : 1. Business processes by Umoja implementation phase, functional area and group -- 2. Measures to expedite recruitment following the decisions made by the Umoja Steering Committee at its meeting on 16 November 2010 -- 3. Breakdown of costs of Umoja training - 4. Initial findings of system-wide study of the United Nations organizations that have implemented enterprise resource planning systems - 5. Composition of the costs to be supported by Umoja user departments - 6. Summary of changes between the current and previous proposals - 7. Cost comparison between the current and previous proposals - 8. Progress made since 2009.