Includes a glossary of technnical terms. Annexes (p. 61-90): 1. Programme of work of the International Civil Service Commission for 2012-2013 -- 2. Danger pay -- 3. Amounts payable under the mobility and hardship scheme, effective 1 January 2012 -- 4. Performance management framework -- 5. Salary scale for the Professional and higher categories and staff assessment to be used in conjunction with gross base salaries -- 6. Comparison of average net remuneration of United Nations officials in the Professional and higher categories in New York and United States officials in Washington, D.C., by equivalent grades (margin for calendar year 2011) -- 7. Status of geographical distribution in organizations with desirable ranges -- 8. Revised rest and recuperation framework, effective 1 January 2012 -- 9. Unified special operations living allowance rates for non-family duty stations.