Annexes (p. 37-50): 1. Update on the status of implementation of the information and communications technology management framework and changes to the Office of Information and Communications Technology governance structures since the submission of document A/62/793 -- 2. Benefits expected from the implementation of enterprise content management -- 3. Summary of resources approved -- 4. Benefits expected from the implementation of customer relationship management -- 5. Major functional areas of the ERP system and associated functions -- 6. Indicative summary of net resource requirements for enterprise resource planning by object of expenditure under each source of funds.