pt. 1. Report of GMS/regional workshop on the promotion of international management standards for ICT development -- pt. 2. ISO 9000 process model for convergence of management systems for economy and efficiency in the IT industry -- pt. 3. Capability maturity model (CMM) - ushering in the culture of software engineering for defect - free and secure it applications -- pt. 4. Information security - ISO 17799:2000 for survival and business continuity -- pt. 5. Application of ISO 9001:2000 in the ICT industry -- pt. 6. Application of CMM in the ICT industry -- pt. 7. Risk analysis/management for information assets for introducing security management systems -- pt. 8. Case study 01 on implementation of ISO 9001:2000 in the ICT industry -- pt. 9. Case study 02 on implementation of CMM in the ICT industry -- pt. 10. Case study 03 on implementation of ISO 17799:2000 in the ICT industry.

xiv, 308 p. : ill., charts, graphs, tables

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