TitleUnited Nations e-government survey. 2020 : digital government in the Decade of Action for Sustainable Development : with addendum on COVID-19 Response
AccessFull text:2020_UN_E-Government_Survey_(Full_Report) - PDF ;
The Survey assesses global and regional e-government development through a comparative rating of national government portals relative to one another. It is designed to provide a snapshot of country trends and relative rankings of e-government development in the implementation of the Sustainable Development Goals. 1. Global trends in e-government -- 2. Regional e-government development and the performance of country groupings -- 3. Regional challenges and opportunities -- 4. Local e-government development in cities and human settlements -- 5. E-participation -- 6. Towards data-centric e-government -- 7. Capacities for digital government transformation -- Addendum E-government during COVID-19 : policy insights and the way forward -- Annex A.1. E-government development index : an overview -- Annex A.2. Telecommunication Infrastructure Index (TII) -- Annex A.3. Human Capital Index (HCI) -- Annex A4. Online Service Index (OSI) -- Annex A.5. List of features assessed -- Annex A.6. Challenges in reviewing the online presence of a country -- Annex A.7. Member state questionnaire (MSQ) -- Annex A.8. E-participation index (EPI) -- Annex A.9. Local online service index -- Annex A.10. Country classifications and nomenclature in the survey -- Annex A.11. United Nations e-government knowledge base -- Annex A.12. Addendum on COVID-19: methodology note -- Annex A.13. Open Government Development Index (OGDI).